The principal's policies are often not in line with the needs of stakeholders, often causing turbulence between needs and work demands. Policy often becomes corporate and business like corporate managerial. This makes the principal's policy needs to be improved in every aspect to match the demands of work with the physical and physical needs of subordinates. Total quality management can be used as a solution for managing subordinates as teamwork. This research was conducted using a mixed method method that combines quantitative and qualitative data. The instrument used consisted of a questionnaire, a test, an observation format, and an interview format. This study found that total quality management can improve service quality and education management well. The improvement can be seen from the capacity and work ethic of subordinates who are increasingly able to solve problems faced at work. Full freedom is given to subordinates (teachers) in designing contextual learning. The resistance between the principal's policies is in line with the main tasks of teachers and staff. The level of achievement of the workload after the implementation of total quality management is more focused and systematic by subordination and superordination.
