Total Quality Management, Human Resources, Principal Policy.

The principal's policies are often not in line with the needs of stakeholders, often causing turbulence between needs and work demands. Policy often becomes corporate and business like corporate managerial. This makes the principal's policy needs to be improved in every aspect to match the demands of work with the physical and physical needs of subordinates. Total quality management can be used as a solution for managing subordinates as teamwork. This research was conducted using a mixed method method that combines quantitative and qualitative data.