Comparative Analysis Of Customer Satisfaction Users Of Dana And Bri Mobile Banking
The development of financial technology in the banking sector, has
produced many new innovations related to digital financial transactions
that have been permitted to operate. One type of fintech that is currently
developing rapidly is e-wallet or digital wallet. This research aims to see
a comparison of the level of satisfaction of digital financial application
users on the DANA and BRIMO applications. The method used by
researchers is survey research to describe the satisfaction of DANA and
BRIMO users, as well as comparing satisfaction between the two.
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